Please note that unless explicitly stated by us in writing prior to receiving cleared funds, refunds are not available for our services. All payments must be made in advance for any work to be carried out. Any outstanding balance owed to us must be settled within 48 hours unless otherwise agreed upon. If there is an outstanding balance owed to the client, it will be held as credit and can be applied toward future investigations. It is important to understand that we cannot guarantee specific outcomes or results for any surveillance or outbound work that we undertake. While conducting surveillance, we cannot be held responsible for any loss or harm to the subject. Additionally, any hours booked prior to the commencement of a job will be billed and payable, regardless of loss or cancellation.